Technical Customer Success Manager & Business Developer. That's Mohamed.
I keep customers happy, bring new ones in, and build the automations that let both scale.
01 / Work
A customer-facing operator who turns friction into retention.
Customer success keeps clients. Business development brings new ones. Marketing gets them through the door. I do all three.
100+ client accounts managed from onboarding to renewal
100+ sales closed in under 3 months, plus B2B clients like Experience Morocco
Meta ad campaigns and a brand that sold 250+ posters in the first 3 months
Led a team of 12 at Majorel (ByteDance / TikTok account) with 98% accuracy
Phone support at Terrain 360 and freelance design for Webhelp. Where I learned what customers need.
Terrain 360 · Webhelp · 2021 - 2022
Customer Service Advisor at Terrain 360, solving customer issues by phone every day. In parallel, freelance graphic design for Webhelp Agency, which taught me how to present an offer clearly.
What I brought
Content Moderator, then Team Lead of 12 at Majorel on the ByteDance / TikTok account, with 98% accuracy.
Majorel (ByteDance / TikTok account) · 2022 - 2024
Reviewed content at scale against strict policies with 98% accuracy on the ByteDance / TikTok account, then moved up to Team Lead of a team of 12: training new moderators, mentoring the team and keeping quality high.
What I brought
Economics degree, Google Digital Marketing, and English C2.
Cadi Ayyad University · 2022 - 2024
Bachelor's in Economics at Cadi Ayyad University. Google Fundamentals of Digital Marketing and EF SET English C2. I work in Arabic, English, French and Spanish.
What I brought
SafeApps makes eGrow, one platform a business runs its whole operation from. 100+ client accounts and 100+ sales in under 3 months, and +15% company revenue.
SafeApps (eGrow) · 2025 - Present
eGrow is a SaaS platform that lets businesses run and automate their operations from one place. It is built on the WhatsApp API and integrates with Shopify, delivery companies and other platforms, so a business manages everything in one tool instead of switching between several.
That is where the technical part of my job sits. The product is APIs and integrations, so supporting it means working in them: I built the WhatsApp order confirmation and delivery tracking flows, the transactional email sequences, and the Meta Conversions API integrations that fixed attribution for our customers' ad campaigns.
On top of that I own the full client lifecycle, from onboarding to renewal, and I close new business: 100+ sales in under 3 months. I run Meta ad campaigns (targeting, creative, conversion optimisation) and I script, film and edit UGC videos for the brand. Company revenue overall grew 15% in 2 months, driven mainly by the new sales I brought in through outreach.
What I brought
250+ posters sold in the first 3 months, B2B clients, zero outside funding.
Postry · 2026 - Present
A DTC wall art brand on Shopify that I run end to end, from product to marketing. I sourced B2B clients including Experience Morocco, plus artist and creator commissions. Profitable with zero outside funding.
What I brought
02 / GROWTH
I don't just make content. I build the strategy, film it, edit it and run the posting schedule, then watch the numbers move.
0 to 8,000 followers in 3 months
The challenge
New brand. Zero audience. Zero budget.
What I did
The result
Instagram + YouTube short form content, scripted to edit
The challenge
eGrow runs a business's whole operation from one place, on the WhatsApp API. Explaining that in a video people actually watch is the hard part.
What I did
The result
Steady content that explains the tool and drives sign-ups.
Want the same for your product? Let's talk
Most problems that look like product problems are communication problems.
A customer who churns usually did not understand what they bought. A deal that stalls usually did not hear the value. A team that misses usually did not know the target.
Customer success, sales, team leadership and marketing are the same job done in different places: making what matters clear, and keeping it clear.
03 / What I Bring
Capabilities overview
Customer success Customer Success I make the first two weeks concrete. Most churn is decided there, not at renewal. , business development Business Development I sell what the product actually does, because I am the one who has to keep the account afterwards. and marketing Marketing I read the ad data before I spend more on it. A campaign that cannot be measured is a guess. combined, keeping every client Retention I check in before there is a reason to complain. An angry customer is usually a surprised customer. , winning new ones Sales Full cycle, from first contact to signature, so nothing gets promised that cannot be delivered. , and leading the people Team Leadership People do not follow a manager, they follow clarity. Goal, reason, and where they stand. who make it happen, in four languages Languages Arabic, English, French and Spanish. I meet customers in their own language. .
04 / How I Can Help
Three areas, one goal: more customers who stay longer and spend more.
Customer Success
100+ client accounts, onboarding to renewal
I take clients from onboarding to renewal, so they get value fast and stay.
I built the WhatsApp order confirmation and delivery tracking flows, the transactional email sequences, and the Meta Conversions API integrations that fixed attribution for our customers' campaigns.
What you get
Business Development
100+ sales closed in under 3 months
I find the right partners and accounts, then turn conversations into signed deals.
What you get
Marketing
3 months. 8,000 followers. 250+ posters sold.
I built the account from zero, ran the ad campaigns and the influencer collabs, and turned the audience into paying customers.
What you get
05 / What People Say
"How can one person have all these skills?"
"I didn't believe it at first, but you really can do a lot of things."
"You bring so much life to the office."
06 / Contact
A role, a team that needs sorting out, or a growth problem you cannot name yet. I would like to hear about it.
Open to Customer Success, Business Development and Growth roles. Remote, hybrid or on-site.
